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Tel No (Appointments): 01707 644 451

Tel No (Results & Enquiries): 01707 622 979

Out of Hours: 111

Fax: 01707 655 583

Email the Practice

Practice

Mission Statement

“We aim to provide our patients with high quality, evidence-based care and place them at the centre of all we do”

We aim to maintain a strong partnership between our patients and doctors, by adhering to the principles of good practice as outlined in: Good Medical Practice (General Medical Council 2006). We are a well-trained, motivated and committed health care team who work to improve the health of our patients. As a training practice, we also have a strong belief in educating the next generation of general practitioners.

Support

Support our patients in helping them to make decisions to improve and maintain their own health and encourage patients who have knowledge about their condition to use this when they are making decisions about their care

Respect

Treat our patients with honesty, courtesy, dignity and respect.

Patient centred

Put our patients at the centre of all we do and treat each patient as an individual in a holistic manner.

Quality

Provide the highest quality care that we can.

Collaboration

Use specialist expertise within the practice team and externally, and encourage the continuous education and professional development of all members of the practice team.

Practice Boundary

Annandale Surgery has been a medical practice since 1932. We have a distinct practice boundary within which new patients can register. The area includes parts of Potters Bar, South Mimms, Brookmans Park and Welham Green. We do not cover Barnet, Enfield, Cuffley, Northaw, or Hatfield.

We offer a full general practice service and run specialist clinics for children and pregnant women, diabetes and asthma sufferers and for patients needing minor surgery. At Annandale surgery we aim to treat all our patients promptly, courteously and in complete confidence.

This information provided in this website is intended for both existing patients and those considering registering with us. It tells you about our services, how to access them and some general information about how our practice operates.

If you live in our practice area and would like to register with us, please complete one of our registration forms. Patients no longer register with an individual doctor but register with the practice. On registration we do require some form of identification and proof of address.

Practice Charter

We are committed to providing you with a high standard of health care. To achieve this we must work together.

Our Responsibilities to You:

  • We will treat you with courtesy, respect and sensitivity at all times. 
  • We will endeavor to maintain the highest standards of medical practice at all times. The Doctors and Health professionals concerned will undertake to maintain these standards through continuing audit of their care and professional learning.
  • We will keep the consultation and your computer and written records confidential. 
  • We will provide you with emergency care promptly when you need it. 
  • We will endeavour to offer all patients access to a doctor within two working days for medical problems of any kind - though it will not always be possible to offer an appointment with the doctor of your choice.
  • We will refer you for appropriate investigations, consultant opinions and care at a hospital or clinic when both you and the doctor treating you agree it is necessary and would be of benefit. 
  • We will give you a full and prompt reply to any complaints you make about the service we provide and try and change practices if this would improve care or standards to others. 
  • We will provide clean and comfortable premises.
  • You can expect an explanation if appointments are running late.
  • You can expect advice on how to stay health and avoid illness.
  • You can expect to receive an explanation of your illness and its likely outcome.
  • Repeat prescriptions will be ready within 2 working days.
  • A doctor will see you at home if by nature of your illness you are too unwell to come to the surgery.

Your Responsibility to Us:

  • We ask all patients to be civil and polite at all times. There is no excuse for verbal or physical abuse towards doctors or their staff. The practice operates a Zero Tolerance Policy and will not accept any abuse towards staff.
  • If you have a problem or complaint, do not take it out on a member of staff, they are only trying to do their best for you. If you remain dissatisfied - ask to speak with the Practice Manger Mrs Annette Barnes or one of the doctors.
  • Please keep your appointment. If you are unable to keep an appointment or the condition has improved, then let us know as soon as possible.
  • If you have made an appointment for a Telephone consultation, please ensure that you are available to receive the call.
  • If you move house, please inform us of your new address and telephone numbers and verify with Identification.
  • If you move to an address outside our practice boundary please ensure you register with a new GP.
  • If you are referred for a hospital outpatient appointment - please keep it or inform the hospital.
  • Please make one appointment per patient and only one problem per appointment.
  • Only request an urgent appointment if it is a genuinely urgent problem.
  • Only request a home visit if you are too ill to come to the surgery.

Complaints, Compliments and Suggestions

Annandale aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please do let us know. Speak to whoever you feel comfortable with - your GP, our practice manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.

Any complaints need to be placed in writing to the Practice Manager or Dr Derrick who is our complaints lead.

For further information please download Our Complaints Protocol.

PALS ( Patient Advice and Liaison Service)

If you have concerns or wish to make a complaint about the quality of care you receive from the NHS, or any other issues or experiences when using the NHS, PALS can help

PALS Website: www.pals.nhs.uk

Suggestions and Compliments

If you have any suggestions or compliments about the service we provide for you at Annandale please let us know. We are always happy to consider any suggestions made and compliments are always shared within the practice team and are much appreciated. Our annual survey is often a good way to write any comments and there is a suggestion box at the surgery or please put your comments in the box below. We are continually looking for ways to improve our service to you and your opinion is important to us.

Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Comments & Suggestions Online Form

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Online Services

Already Registered? Sign in to our Online Services.

Vision Online

Our online service allows you to do the following:

  • Book appointments
  • Request repeat prescriptions
  • View your medical records (view your allergies and adverse reactions and also all your medication.)

In the future you will be able to access your test results, letters, and some consultations.

Register for Online Services

You will need to register with the practice to access this service and once registered you will be given information that will enable you to create your username and password. When your account has been created and activated you will be able to use the services.

When patients are registering to use the service they should not use a shared email address. For example, if a husband and wife have separate accounts but use the same email address, both will see all online appointment booking confirmations and reminders for both accounts. This rule should also apply to children if they have their own email address but for those under 16 some flexibility will be allowed. Children over the age of 16 should have their own email address and log in details.

Patients are advised to read the Privacy Policy and Terms and Conditions which are available on the site. By using Vision Online Services patients automatically indicate their acceptance of the Terms and Conditions.

For full details please read this leaflet. To register you can download the form and bring it into the surgery with some form of photo ID.

Named GP

From the 1st April 2015 all patients at Annandale will have a named GP. This will be the GP you are registered with and you will be informed of who this is when you next see your GP or it will be present on any correspondence you may receive from the surgery.

If you wish to know your named GP you can always ask at Reception. Patients are still entitled to choose to see any GP or nurse at the surgery and the named GP can be changed to the GP normally seen

Update Personal Data

Please let us know if:

  • You move - if this is out of our practice area you will need to register at a different practice
  • You change your telephone number or any new phone numbers, as we may need to contact you.
  • Your name changes.

Download our form and bring into the Surgery:

Alternatively, please complete the below form.

Proof of ID will be required to support the change.

Travel to My Health Appointment

There is a number of transport services available in Hertfordshire for patients who require assistance with transport in order to attend hospital appointments. If you are not certain which scheme will be suitable please contact Private Ambulance Service (PAS) on the number below who will direct you to the correct service.
 
New system now in place for patients who require non emergency transport to hospital appointments - run by Private Ambulance Service (PAS).

Patients to call 0208 045 4254 telephone lines open 24 hours a day 7 days a week.

Other services available -

Community & Voluntary Transport is a service for residents who have limited mobility. This is usually provided by drivers using their own vehicles or driving vehicles operated by the community/voluntary scheme. . Please contact Hertfordshire County Council Customer Service Centre on 03001234040 or visit www.hertsdirect.org/passengertransport
 
Hertfordshire Dial-a-Ride is a door to door transport service for those who are unable to use regular public transport utilising wheelchair accessible minibuses. Please call 01707 343600 or visit www.hertsdirect.org
  
Other useful numbers-

  • Hertsmere Community Transport 020 8207 5055
  • Potters Bar Fellowship of Service 01707 653378
  • Potters Bar Assisting Disability (PoBAD)  01727 768886
     

Car Parking

Car parking space is very limited at the surgery and we advise, where possible, that patients find alternative parking. You may need to use the parking meters which will take small change money only. In the event that the car park is used we request that patients only park in the designated spaces and not to leave their car whilst visiting the local shops.

Herts Valley Clinical Commissioning Group

In west Hertfordshire – the boroughs of Hertsmere, Dacorum, St Albans, Three Rivers and Watford – all 70 GP practices have got together to form a Clinical Commissioning Group (CCG) called NHS Herts Valleys CCG, Annandale Medical Centre is part of this group

The role of clinical commissioning groups is to buy and plan high quality health services on behalf of the people who live in this area.

For more information visit their website:
http://hertsvalleysccg.nhs.uk/

GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay, before tax and National Insurance, for GPs working in Annandale Medical Centre in the last financial year was...£48,794
The number of full time GPs that this relates to is...0
The number of part time GPs that this relates to is...6
The number of locum GPs working in the practice for over six months, that this relates to is...3

Communication Difficulties

Please let a member of our receptionist team know if you require any assistance in communication. As we will have resources in place to meet your needs. We have a hearing loop available for patients who are hard of hearing, we can organise a sign-language interpreter - please ask at Reception.

Vacancies

There are currently no available vacancies.