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Tel No (Appointments): 01707 644 451

Tel No (Results & Enquiries): 01707 622 979

Out of Hours: 111

Fax: 01707 655 583

Email the Practice

Patient Confidentiality

Everyone working in the NHS has a legal duty to maintain the highest level of confidentiality about patient information.

The practice is registered under the Data Protection Act and the Freedom of Information Act.

If at any time you would like to know more about how we use your information, you can speak to the Practice Manager.

We ask for information so that you can receive proper care and treatment. Information is held electronically at the practice.

We keep this information, together with details of your care, because it may be needed if we see you again.

Everyone working for the NHS has a legal duty to keep information about you confidential.

You may be receiving care from other people as well as the NHS. So that we can all work together, for your benefit, we may need to share some information about you.

We only ever use or pass on information about you if people have a genuine need for it and it is in everyone's interests. Anyone who receives information from us is also under a legal duty to keep it confidential.

You have a right to access your own health records. If you wish to see copies of your medical records request this in writing to the Practice Manager. The request will be sent to the GP for authorisation. There will be a charge.

Consent to Treatment

Patients have a fundamental legal and ethical right to determine what happens to their own bodies. Valid consent to treatment is therefore absolutely central in all forms of healthcare, from providing personal care to undertaking major surgery. Seeking consent is also a matter of common courtesy between health professionals and patients.

Annandale has a policy that sets out the standards and procedures in this practice which aim to ensure that health professionals are able to comply with the guidance. If you wish to see a copy of this policy please get in touch.

Chaperone Policy

(reviewed June 2016)

Annandale Medical Centre is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

The chaperone policy is advertised on our website, on the noticeboards and on the waiting room screens. Each room has a notice informing patients that they can request a chaperone if needed.

All staff are aware of, and have received appropriate information in relation to, this Chaperone policy. All formal chaperones understand their role and responsibilities and are competent to perform that role.

A clinician should offer a patient a chaperone in the event of an intimate examination. This offer should extend to patients who are of the same sex as the clinician.

Currently at Annandale our nurses and HCA are formal chaperones. Our Admin Staff are not trained to be chaperones. The role of the chaperone is to be an impartial observer. It is not appropriate for a friend or member of the family to replace the formal chaperone.

  • Offer a chaperone to the patient. This has to be coded in the patient notes. Chaperone offered.
  • If a chaperone is refused this needs to be coded – Chaperone refused.
  • Where a chaperone is present this must be recorded – Chaperone present. Details of who the chaperone is should be recorded under this read code.

If a chaperone is not available the patient should be requested to reschedule their appointment.

Please refer to the full document Chaperone Guidance.