Header
Tel No (Appointments): 01707 644 451

Tel No (Results & Enquiries): 01707 622 979

Out of Hours: 111

Fax: 01707 655 583

Email the Practice

Complaints, Compliments and Suggestions

Annandale aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please do let us know. Speak to whoever you feel comfortable with - your GP, our practice manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.

Any complaints need to be placed in writing to the Practice Manager or Dr Derrick who is our complaints lead.

For further information please download Our Complaints Protocol.

PALS ( Patient Advice and Liaison Service)

If you have concerns or wish to make a complaint about the quality of care you receive from the NHS, or any other issues or experiences when using the NHS, PALS can help

PALS Website: www.pals.nhs.uk

Suggestions and Compliments

If you have any suggestions or compliments about the service we provide for you at Annandale please let us know. We are always happy to consider any suggestions made and compliments are always shared within the practice team and are much appreciated. Our annual survey is often a good way to write any comments and there is a suggestion box at the surgery or please put your comments in the box below. We are continually looking for ways to improve our service to you and your opinion is important to us.

Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Comments & Suggestions Online Form

Please enter the following word: with (spam protection)